Elements and Performance Criteria
- Manage the transition to a new contract
- The requirements of the contract are discussed, clarified, and agreed by all parties
- Responsibilities for establishing and carrying out procedures are assigned to achieve contract outcomes
- Transition arrangements are confirmed and implemented
- Effective communication strategies and processes are established and implemented to assist ongoing communication between stakeholders and suppliers
- Effective performance measures are established
- Risk management plan is updated in accordance with organisational policy and procedures
- Manage the performance of the contract
- Progress of the contract is monitored against set targets and performance measures to ensure success of the procurement activity
- Should monitoring find that set targets and performance measures are not being met, action is taken to rectify performance in a timely manner
- Advice and support are provided to solve problems, make improvements and maintain progress
- Opportunities to improve procurement outcomes are sought and negotiated with suppliers
- Any contract variation is negotiated in accordance with the terms of the contract and organisational policy and procedures
- Contract variations agreed between the parties are documented and approvals gained
- Opportunities are provided for stakeholders and suppliers to have input to and receive feedback on progress during the performance of the contract
- Manage the evaluation of the contract
- Evaluation of contract performance is undertaken relative to planned performance measures and in consultation with stakeholders and suppliers
- Conclusions are detailed against agreed criteria and provide a complete picture of performance of the supplier, the organisation's procurement processes and value for money
- Evaluation outcomes are documented in accordance with organisational requirements to assist improvement in future procurement activities
- Suppliers and stakeholders are advised of evaluation outcomes in a timely manner in accordance with organisational guidelines